Complaints &
Dispute Policy

CenturyOneTrust.com is owned and operated by CenturyOneTrust Management Ltd ®2023. Our registered address is 22 Tudor Street, Clarkenwell, London, EC4Y 0AY, United Kingdom. In the event of a dispute, the parties will strive in good faith to reach a settlement regarding any claim arising out of or related to this Agreement. If the parties fail to agree on settlement terms, either party may refer the dispute to confidential arbitration proceedings by a sole arbitrator under the ICC ADR Rules. The arbitrator's decision shall be final and binding

The arbitration proceedings will be conducted in English, in Saint Vincent and the Grenadines, or another location agreed upon by the parties. This clause explicitly establishes the exclusive jurisdiction of the arbitration process, and neither party is authorized to submit any dispute to the courts of its domicile that contradicts the arbitration process

When completing your registration on CenturyOneTrust, you must provide specific identification information. You are solely responsible for the security of your account's login and password with CenturyOneTrust, and thus, you are solely responsible for any damage caused by any act or omission resulting in the improper or illegal use of your account. You agree to provide accurate and complete information about yourself during the registration process and not to impersonate another person or entity or conceal your identity from CenturyOneTrust for any reason

If you register as a commercial entity, you declare that you have the authority to bind that entity to this Agreement. CenturyOneTrust treats the information you provide with care as outlined in the disclosure provided during the registration process and in our privacy policy. At CenturyOneTrust, it is our priority to maintain effective and transparent mechanisms for the prompt handling of complaints from existing or potential retail clients. We keep a record of any complaints and the measures taken to resolve them. This procedure ensures equitable and consistent handling of client complaints while striving to provide the highest level of customer service

Any complaints or appeals should be reported to [email protected]